Return Policy

Policy of Strand Out Media

If you are not happy with your purchase, we will accept a return of the unaltered product within 14 days. Once we receive the returned item, Strand Out Media will then issue a full refund (excluding shipping, as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed. Discounted items are not eligible for a return.

Ian Strand's artist shop will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us in original packaging and in the condition they were received, or they may not be eligible for refund. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

This Return & Refund Policy was created by Return Policy Template for strandian.com.

Product Returns

 

Please fill out the form at Product Returns to request a Return Merchandise Authorization number.